Face Wash

Ordering & Delivery

Do I have to pay anything before my order arrives?

No — not a single rupee upfront. Reborn operates on full Cash on Delivery. You only pay when the courier is at your door and you’ve physically received your parcel. We never ask for advance payment, bank transfers, or online payment to process your order.

How long does delivery take?

Orders are dispatched within 1–2 business days after confirmation. Delivery typically takes 3–5 working days across most of Pakistan. Remote areas (FATA, interior Balochistan, GB) may take 5–7 days. You’ll receive a tracking number once your order ships.

Do you deliver to my city?

Yes — we deliver to all cities and towns across Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, Hyderabad, Sialkot, Gujranwala, and beyond. If your location has courier access, we reach you.

Why does someone call me after I order?

Our team calls within 24 hours to confirm your order details and delivery address. This reduces failed deliveries and ensures you actually receive what you ordered. It also means we can flag any address issues before your parcel goes out — saving everyone’s time.

Products & Skin Safety

Is Reborn safe for sensitive skin?

Yes — all Reborn formulas are dermatologist-tested and specifically formulated for South Asian skin (Fitzpatrick IV–VI), which tends to be more reactive to harsh actives than the lighter skin tones most imported brands design for. That said, if you have a known allergy to a specific ingredient, check the full ingredient list on the product page before ordering. If you’re unsure, contact us and we’ll advise.

Do your products contain steroids or mercury?

No. Reborn products are manufactured in a GMP-certified facility under DRAP-compliant conditions, which means banned substances including mercury, undisclosed corticosteroids, and above-limit hydroquinone cannot be used. This is a real issue in Pakistan’s unbranded skincare market — it’s one of the main reasons Reborn was built on a pharmaceutical manufacturing foundation rather than a generic cosmetics factory.

How soon will I see results?

Most customers notice initial changes (reduced oiliness, brighter tone, fewer active breakouts) within 2–3 weeks of consistent daily use. Significant improvements in dark spots, hyperpigmentation, and acne scars typically take 6–8 weeks — that’s how long it takes for skin cell turnover to reflect the change at the surface. Skincare requires patience; any product claiming results in 3 days is overpromising.

Returns & Refunds

What if I receive a damaged or wrong product?

We replace it, no questions asked. If your parcel arrives damaged, tampered with, or contains the wrong product, contact us within 48 hours with a photo of the issue. We’ll arrange a free replacement or full refund — whichever you prefer. WhatsApp us at 0324-5233575 or email reborncosmeceuticals@gmail.com and we’ll resolve it the same day.

Can I return a product I didn’t like?

For hygiene and product integrity reasons, we cannot accept returns on opened skincare products unless they are defective or incorrectly dispatched. If you’re unsure which product is right for you, take the Skin Quiz above or message us before ordering — we’d rather help you pick the right product than deal with a return.

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